Shipping Policy
At NSY Gold, we ensure your order is shipped safely, securely, and hassle-free. All products (Gold Coins) are fully insured during transit by a reputed insurance provider. Every order is carefully packaged in tamper-proof and durable packaging to reach your doorstep in perfect condition.
Our trusted courier partners include Blue Dart, Ecom Express, Sequel, and BVC. Once your order is dispatched, you will receive the tracking (AWB) number to monitor delivery progress. The courier partner is selected based on serviceability to the shipping address.
Shipping Charges
Domestic (India): Shipping is free of cost across India.
International: We offer international shipping with applicable additional shipping charges. Charges may vary based on the destination and package weight. Customers will be informed of the shipping cost before order confirmation.
Delivery to the Identified Recipient
For secure delivery, customers must provide the complete name (as per government-issued photo ID), full address, nearby landmark, pin code, and contact number.
At the time of delivery, the recipient must present one of the following original ID proofs:
Passport
PAN Card
Driver's License
Voter ID
Aadhaar Card
The courier agent will verify the ID and note the details for record purposes. Recipient cooperation is essential for successful verification and delivery.
Delivery Locations
Orders are delivered only to:
Residential or office addresses
Store Pick up
Delivery to public places such as malls, hotels, restaurants, hostels, or streets is not available.
If the recipient is unavailable, the courier will attempt delivery up to three additional times. If still undelivered, the item will be returned to our facility.
Change of Shipping Address
Shipping details can be modified before dispatch
Customers may also track their orders via the My Account section on our website.
Note: Successful delivery is subject to the courier partner's terms. Incorrect or incomplete recipient details may lead to non-delivery.
Shipment Discrepancies
On receiving the parcel, inspect it carefully. Report any of the following within 72 hours:
Damaged product or packaging
Missing items
Extra items
Suspected tampering
To report, contact us at 8104601111 and email nsygold2009@gmail.com
Damaged Products
If your order arrives damaged:
Do not discard the parcel or product.
Contact us within 72 hours of receipt.
Our investigation team will assess and take appropriate action.
We can’t accept responsibility or process claims if damage is reported after 72 hours.
Missing Products
Please inspect the package before accepting delivery. Report any missing items within 72 hours by contacting our customer service. Investigations will be resolved within 7 working days.
Failure to report within the timeframe may result in the claim being void.
Non-Receipt of Order
Once shipped, customers receive a tracking ID via registered email. A delivery confirmation is also sent post-delivery.
If the parcel is not received despite the delivery notification:
Contact us within 72 hours.
Call: 8104601111 or email nsygold2009@gmail.com
We will investigate and resolve the matter within 7 working days. Delays in reporting may result in an inability to process refunds or complaints. Chargebacks raised without following due process will not be honoured.
Free Gift Packaging
Planning a gift? Enjoy complimentary gift wrapping and a personalized message card with your order.
To add a gift message:
Use the Gift Message box on the cart page.
Your message will be printed and included in the packaging for a special unboxing experience.
Note:
NSY Gold reserves the right to revise this shipping policy at any time without prior notice. Updated policies will be posted on our website.